No, you don’t have to. You can simply enter your shipping and billing details as a guest, but you will still have to supply us with an email address for us to send you an order receipt confirmation email and notification of order out process from our end.
For more information regarding shopping with or without an account, you can check out our guide on How to Shop.
Currently, we accept payments via PayPal which includes Visa, Mastercard, American Express, JCB, Discovery and Bank transfers which includes I-Banking.
We regret to inform you that International Shipping is not available at the moment, but please feel free to email us at email@example.com for further inquiries.
As long as you are able to ‘Add to Cart’ while at the product page, it means the items is still available. If the item is out of stock, you won’t be able to add that item to cart but you can sign up to our mailing list to be notified once stock is replenished for that particular item.
The shopping cart will not secure your items until you have checked out your items.
An invoice will be sent to your email account once you have secured your items.
Do be careful not to cart out the wrong item as you cannot amend the orders yourself. Kindly email us at firstname.lastname@example.org and we will amend the order manually for you.
Our payment gateway is compliant with VeriSign Identity Protection standards and that means all credit card informations are captured on a highly secured page. We only use payment gateways that overcome the most stringent of tests for secured online transactions.
Kindly give us up to 24 working hours to verify your payment. Saturdays, Sundays & Singapore Public Holidays are non working days for us.
We will mail out your items within 1-3 working days depending on our mailing days. An email will be sent to you once your order has been shipped.
For Singapore domestic orders by normal (Flat fee of SGD1.50 per item) or registered mail (adds SGD2.24 to your bag), we will typically take no more than 3 working days to process your order and you can most likely expect to receive your items in around 5-7 working days from the day of successful order payment.
We will send an email notification of shipment changing your order status to “Complete”. For Normal postage methods, under normal circumstances, we will ship your items out within 3 working days.
If you have opted for the registered package delivery option, you may request for your tracking number via email (email@example.com). For other delivery methods, please refer to Delivery Section under Customer Care.
Please refer to our Exchange Policy under Terms and Conditions for our Return/ Exchange policy.
You can simply input that code upon check out at the “Order Summary” stage of your check out process. Click on apply and if that is a valid code, the benefits tied to that promo code will be applied instantly. Do take note that Promo code field is case sensitive and usually only valid for a specified promotional period.
Refer to the menu bar on the side or the bottom of every page (footer) and you will see “Subscribe”. That is where you can sign up for our newsletters by submitting your email address.
If you fail to see our newsletter in your inbox, you might want to add this address firstname.lastname@example.org to your contact list. This is so we do not get filtered to your junk mailbox.
Yes, we do. You can find it by going to Size Guide and Product Care Section under Customer Care.
Do refer to each items ‘Size and Fit’ descriptions when browsing a product’s info page.